University bookstore under fire for falsely advertising textbook prices
A university bookstore in Utah is under fire after an independent student publication uncovered they are advertising used books when there are none available and then charging customers for new books.
According to the editor-in-chief of the Stance for the Family, Dustin Schwanger, the bookstore at Brigham Young University led him to believe that he was purchasing his textbooks used.
However, after he placed his order, the store substituted the used books with new items and charged him for the more expensive books, all without explicitly notifying him of the changes.
Schwanger brought this to the attention of university officials and a bookstore representative promised to begin sending out e-mails notifying students when such substitutions are made before students are charged for the books.
Yet, one week later, Schwanger purchased another book and the same incident occurred.
Instead of being charged for a used book, the store charged him for the full price of a new copy and failed to notify him of the change before it was made.
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